Below is the list of Standard Operating Procedures (SOPs) that are expected by regulators to be present in pharmacies.
COVID Vaccine Clinic Standard Operating Procedures including:
- COVID-19 Pharmacy Vaccination Services
- COVID-19 Social Distancing and Infection Control Risk
Prescribing Specific Standard Operating Procedures including:
- Referral Criteria Policy
- Chaperoning Policy
- Safeguarding and protecting people from abuse policy (adult protection/child protection)
- Privacy, dignity and respect of service users
- Medication policy (dispensing process)
- Information management policy
- Infection prevention and control
- Participation policy
- Complaints policy
- Duty of Candour policy
- Recruitment and induction policy
- Staff training and development policy
- Bullying and harassment policy
- Whistleblowing policy
- Equality and Diversity Policy
- Clinical governance policy
- Staff Handbook
Health and Safety SOP list:
- Fire Risk Assessment
- Arrangements for dealing with emergencies including resuscitation
Supplying Specific Products Standard Operating Procedures including:
- Supply of Insulin
- Supply of Lithium
- Supply of Methotrexate
- Supply of Oral Anticoagulant Medication
- Supply of Paraffin Based Skin Products
- Sale and Supply of Veterinary Medicines
- Supplying Oral Anti-Cancer Medicines
Information Governance Standard Operating Procedures including:
- Summary Care Records Privacy Officer
- Staff Confidentiality Agreement
- IG Policy
- Code of Conduct for Employees in Respect of Confidentiality
- Data Handling Procedures
- Mobile Computing Guidelines
- Information Security Incident Management
- Access Control and Password Management Procedure
- Ensuring Staff Compliance with RA01 Terms Template SOP
- GDPR Privacy notice for employees workers and contractors UK
- Privacy Statement for GDPR
Staff Induction Standard Operating Procedures including:
- Locum Induction
- Staff Induction
Signposting Standard Operating Procedures including:
- Signposting
Private Services Standard Operating Procedures including:
- Salbutamol Supply to Schools
- Blood Diagnostics via Finger Prick
- Dispensing Private Prescriptions
Operational Pharmacy Standard Operating Procedures including:
- Cleaning
- Cold Chain Maintenance
- Equipment Maintenance
- Health and Safety – Risk Assessment
Internet Pharmacy or Distance Selling Pharmacy Standard Operating Procedures including:
- Dispatching an Internet Order
- Final Checking an Internet Order
- Providing Services via an Internet Pharmacy
- Overarching Internet Pharmacy
- Preparing an Internet Order
- Receiving and Internet Order
- Setting up an internet pharmacy in the UK
- Pharmacy Social Media
- Cold Chain Delivery
- Selling OTC or P Medicines Online
- Pharmacy Cybersecurity
Checking NHS Standard Operating Procedures including:
- Taking an NHS Prescription Charge
- Remote Appliance Fitting
- Remote Compliance Aid Need Assessment
- Remote Patient Assessment of Repeat Dispensing Need
- Remote Promotion of Healthy Lifestyle and Public Health Campaigns
- Remote Signposting
- Remote Disposal of Medicines
- Remote Support for Self-Care
- Essential Services
- Accuracy Check by an Accredited Checking Technician
- Accuracy Checking
- Assembling and labelling prescriptions
- Chaperoning
- Date Checking
- Delivery of Medicines
- Dispensing Medicines with a Compliance Aid
- Dispensing of Prescriptions
- Disposal of Unwanted or Waste Medicines
- Electronic Prescription Service Release 2
- Emergency Supply
- End-of-Month Procedures
- Owing Medication Supply
- Prescription Collection Service
- Promotion of Healthy Lifestyle
- Receiving Stock into the Pharmacy
- Roles and Responsibilities of Pharmacy Staff
- Support for People With Disabilities (Disability Act 2010)
- Support for Self Care
- Uncollected Prescriptions
- Responsible Pharmacist
- Sale of Medicines
- Repeat Dispensing
Errors, Interventions and Complaints Standard Operating Procedures including:
- Complaints, Concerns, Enquiries and Compliments Procedure
- Dealing with Dispensing Errors
- Interventions and Problem Solving
- Near Miss Audit
- Pharmacy Patient Safety Incident Report and Follow Up
- Preventing errors and recording near misses
Enhanced Services Standard Operating Procedures including:
- Blood Glucose Monitoring
- Monitoring Blood Pressure
- Cardiovascular Screening
- Chlamydia Testing
- Cholesterol, Glucose, Hemoglobin Point of Care Testing
- Emergency Hormonal Contraception
- Hosiery Fitting
- Minor Ailments Scheme
- Monitored Dose Systems
- Needle and Exchange Service Scheme
- Palliative Care Enhanced Service
- Pharmacy Urgent Repeat Medicine Service
- Smoking Cessation
Controlled Drugs Standard Operating Procedures including:
- Balance Check and Record-Keeping
- Delivering Controlled Drugs Standard Operating Procedure
- Destruction of Controlled Drugs
- Dispensing Codeine and Dihydrocodeine
- Dispensing of Controlled Drugs
- Dispensing Supervised Methadone
- Extemporaneous preparation of methadone
- Instalment dispensing of Controlled Drugs
- Recording Concerns over CD management
- Security and Storage of Controlled Drugs
- Supervised Controlled Drugs
- Supply of Sativex
Business Continuity Standard Operating Procedures including:
- Operating in the Absence of a Responsible Pharmacist
- Pandemic Protocol
- Business Continuity Plan
- COVID Social Distancing and Infection Control Risk Assessment Tool
Advanced Services Standard Operating Procedures including:
- Appliance Use Reviews
- Medicine Use Reviews
- New Medicine Service
- Stoma Appliance Customisation Service
- DMIRs
- Seasonal Vaccine Clinics
- Infection Control
- Influenza Vaccination
- Needlestick Injuries and Contamination
- Travel Clinic
- Malaria Chemoprophylaxis
- MMR Vaccination
- Shingles Vaccination
- Travel Core
- Yellow Fever Centre
