Standard Operating Procedures (SOPs) for an online pharmacy are essential for ensuring the safe, efficient, and legally compliant delivery of pharmacy services via digital platforms. These SOPs typically include detailed processes for verifying patient identity, ensuring the authenticity and legality of prescriptions, and confirming the appropriateness of medications based on the patient’s medical history and clinical guidelines. They outline procedures for the safe storage, dispensing, and delivery of medications, including controlled substances, and establish protocols for managing medication errors, complaints, and adverse drug reactions. SOPs also focus on maintaining patient confidentiality and compliance with data protection laws, such as GDPR or HIPAA, ensuring secure online consultations, and providing clear guidance on how to handle and process sensitive information. Additionally, SOPs cover the proper handling of patient inquiries, offering appropriate pharmaceutical advice, and ensuring patients receive accurate instructions on the safe use of their medications. Regular audits, staff training, and a continuous review of practices are vital to maintain high standards of care and compliance.