This regulation is often quoted in PSCE / NHS rejections of distance selling pharmacies:
“the uninterrupted provision of essential services, during the opening hours of the premises, to persons anywhere in England who request those services, and”
A good reply to this comment would be…
We confirm that we shall comply with the above referenced regulation:
We further confirm that as a distance-selling pharmacy, we will provide uninterrupted service throughout the opening hours of the pharmacy. For this reason, the responsible pharmacist (RP) is not allowed to leave the premises in the same way as an RP at a Non-Distance Selling pharmacy is allowed (for up to 2 hours per day) unless another pharmacist is present. The pharmacy will have a second pharmacist available during the core and any additional hours that it operates. Any breaks in working time taken by the RP will be covered by a second pharmacist who will then assume the responsibility of the RP. NHS Essential services will be provided to any patient living in England who requests services. Nothing in our practice leaflet, publicity material, in the material published on our behalf, any communication is written or oral or from our members of staff to any person seeking the provision of essential services will represent, either expressly or impliedly, that:
a) the essential services provided at or from the premises are only available to persons in
particular areas of England, or
b) we are likely to refuse, for reasons other than those provided for in our terms of service,
to provide drugs or appliances ordered on prescription forms or repeatable prescription
forms which are presented by particular categories of patients (for example, because the
availability of essential services from us is limited to other categories of patients.)
If you need further help in replying to an NHS rejection letter get in contact with one of our representatives here.
